Carnival Triumph is currently without propulsion in the Gulf of Mexico, following a fire that broke out in the aft engine room yesterday.
Positioned approximately 150 miles off the coast of the Yucatan Peninsula when the incident occurred, the ship’s automatic fire extinguishing systems were activated, the fire successfully extinguished and no casualties reported.
Carnival Triumph will be towed to Progreso, Mexico where she is expected to arrive on Wednesday evening.
The 3,143 passengers will be flown from Mexico back to the U.S. on chartered aircraft and will receive a full refund of the cruise along with any transportation expenses incurred.
In addition, they will receive a future cruise credit equal to the amount paid for this voyage and a reimbursement for all purchases made onboard excluding gift shop and casino charges.
The next two voyages scheduled for departure on 11 February and 16 February have been cancelled with passengers receiving a future cruise credit equal to the amount paid, reimbursement for non-refundable travel expenses and a 25 percent discount on a future three- to five-day cruise.
Generator power has been maintained since the incident with crew successful in gradually restoring auxiliary power to operate some of the basic functions onboard.
Senior cruise director John Heald reported via his Facebook page that public and cabin toilets are operational in certain sections of the ship with power restored to a limited number of elevators.
Some power is available in the Lido restaurant allowing hot coffee and limited food service with enough supplies to last until the vessel arrives in Progreso.
Carnival Elation rendezvoused with Carnival Triumph yesterday providing dinners for all guests onboard and additional provisions with Carnival Legend slated to do the same today.
Concerned family and friends of passengers and crew may call +1 888 290 5095 or +1 305 406 5534 for more information.
Now while this is a horrible incident, I believe that Carnival is doing all that they can to assist the guests onboard. Unfortunately, situations can occur at sea but I believe it is how the cruise line deals with these that shows their professionalism.
I don’t feel that there is anything more Carnival can do to make the situation any better for those passengers affected. I wonder how they will thank their crew though.