The compensation package for Costa Allegra passengers following the onboard fire in late February has been announced.
Over 70 per cent of passengers chose to stay on in the Seychelles for a one or two week all-expenses paid holiday on the islands of Praslin, La Digue, Silhouette and Cerfs arranged by Costa Crociere who also arranged for flights home following their stay.
The remaining passengers were accommodated in hotels on the island of Mahè ahead of flights organized and paid for by the cruise line from Seychelles International Airport on 2 March.
All passengers will receive the following compensation package:
- Full refund of the fare paid for the cruise and associated travel expenses
- Full refund of onboard expenses incurred during the cruise
- Indemnity equivalent to the amount of the fare paid for the cruise and associated travel costs
Those passengers who chose not to continue their holidays in the Seychelles will also receive a voucher for the same value they paid for their unfinished Costa Allegra cruise to apply to any Costa cruise departing within 24 months.
The line has also announced the deployment of Costa Voyager to cover Allegra’s 2012 Europe itineraries with Carnival Corporation announcing that they won’t be returning the fire-damaged ship to service.
Speaking to media during the company’s first quarter earnings conference call, company executives noted that the cost of fixing the ship was more than they wanted to spend considering it has been for sale for some time.
Commencing on 18 March through to at least November, Costa Voyager will sail on a variety of Mediterranean and northern Europe cruises instead of its Red Sea itineraries.
Those booked on a Costa Allegra cruise may cancel without penalty and will receive a full refund along with a future cruise credit of 30 per cent of their original cruise fare.
Costa Voyager passengers will be switched to an equivalent cruise with their fares protected and a reimbursement of airline fees for up to USD$250 in the form of onboard credit.
Those passengers who choose to cancel their Costa Voyager cruise will receive a full refund and future cruise credit worth 30 per cent of the original cruise fare paid.